New payment process for planning applications View in browser Streamlined payment process for planning applicationsWe're making some changes to the way you pay for planning applications. Here's what you need to know: Dear Planning Portal user, We’re improving how you pay for planning appl
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New payment process for planning applications

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Streamlined payment process for planning applications


We're making some changes to the way you pay for planning applications. Here's what you need to know:

Dear Planning Portal user, 

We’re improving how you pay for planning applications via Planning Portal.  


From 10 July 2025, we’ll switch to a new payment platform that offers a faster, simpler, and more flexible experience for applicants - bringing our planning payment service in line with the system already in place for building control.


What's changing?

✅ More payment options 

Pay using more up-to-date payment methods, including Apple Pay, Google Pay, and others. 

 

✅ Faster refunds 

Refunds will be returned to your account more quickly once confirmed by the local planning authority.

✅ Simplified bank transfers 

If you choose to pay by bank transfer (BACS), you’ll now receive a unique account number linked to your Planning Portal account - enhancing security and simplifying payments.


Important: Payments must be made to this new account. Do not use previously saved bank details. 

📝For agents and third-party payers 

Agents nominating clients to pay on their behalf must ensure the correct Planning Portal application payment reference is used when making a bank transfer to avoid delays. 


Need to make bulk payments?

Bulk payments will be available, where previously agreed with Planning Portal. 

The new payment platform will also include an option to notify your finance department when a payment is needed.  


If your organisation requires access to bulk payment functionality, please contact us at planningportalsupport@planningportal.co.uk 

Got questions? 


If you have any questions or need support with the new payment system, don’t hesitate to get in touch with our team via support@planningportal.co.uk. 

Thank you for your continued support. 


Best regards, 

Planning Portal Team 

TerraQuest 2024.  All rights reserved.

You are receiving this email because you opted in at TerraQuest.com, operators of Planning Portal. 


Our mailing address is

TerraQuest, Sixth Floor Suite, 31 Temple Street, Birmingham, B2 5DB


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